Replacement or Refund Issues

Requirements according to the issues:

Broken or Damaged products:
  1. Images of the Packaging 
  2. Unboxing video, if the packaging was damaged during delivery. 
Holes:
  1. Images of the Packaging
  2. Unboxing video 
Missing Items:
  1. Unboxing Video
Wrong Item:
  1. Images of the shipping label
  2. Images of the products received
Tampered packaging:
  1. Unboxing video

By providing the above information, you can help us quickly and accurately resolve your refund or replacement request. Our team will review your request and get back to you with a suitable solution within 24-48 hours.

Why Us

  1. Origin Story
    Born from late-night edits and sketchbook dreams…

Parallel Threads began as a quiet rebellion—against loud trends, rushed drops, and clothes that didn’t feel like us. It started with scattered moodboards, late-night hoodie mockups, and coffee-ringed notebooks filled with ideas that wouldn’t sit still. We wanted to create something that felt personal, not mass-produced—something soft, raw, and made with intention.

This isn’t just a brand. It’s a feeling stitched into every thread.


2.What We Stand For:
Slow fashion. Soft statements. Pieces with presence.
We believe in:

  • Creating less, but meaning more
  • Designs that whisper, not shout
  • Style that tells your story—not someone else’s algorithm

Every piece is part of a collection that tells a story. We release intentionally, not constantly. We celebrate the softness in rebellion.

3.Behind the Threads
This is where the magic (and mess) lives. From tangled cords to tiny bursts of inspiration, we design in the in-between moments—between work calls, anime episodes, and second cups of coffee.
We work on our floor, our desk, or wherever an idea hits. Our hoodies are crafted with thought, not mass output. We photograph mid-process, share behind-the-scenes, and welcome the imperfect.

Return and Replacement Policy

You can follow the guidelines below to raise a Refund/ Replacement request with Printrove:

  1. The defect needs to be communicated within 3 days upon the date of delivery.
  2. Share images/ videos of the product in full view with the defect clearly visible.
  3. Share image of the UID label (Barcode Sticker) attached to the product.
  4. Share images of the packaging with the shipping label visible.


For more detail:
Check out here